We are here to help. Whether you have a general question about how EloGuild works, need technical support with your account, want to report abusive behaviour, are interested in a partnership or sponsorship, or have media and press enquiries — this page explains how to reach us and what to expect when you do.
For most account, billing, onboarding, referral, or platform usage questions, email our support team. Please include your EloGuild username (if you have one), a clear description of the issue, and any relevant screenshots or error messages. The more context you provide, the faster we can help.
Email: support@eloguild.com
We aim to respond to all support requests within 2–3 business days. Complex investigations — such as security incidents, payment disputes, or contest eligibility reviews — may take longer. You will receive an acknowledgement when your message is received if volume allows.
If you believe your account has been compromised, you cannot access linked Steam or Discord credentials, or you notice suspicious activity (unauthorised posts, messages, or clan changes), contact us immediately at security@eloguild.com with the subject line URGENT — Account Security.
For your protection, we may ask you to verify ownership through linked identity providers or additional information associated with your account. We will never ask for your password. If you receive a message claiming to be EloGuild staff that requests your password or payment outside official channels, treat it as fraudulent and report it to us.
EloGuild does not tolerate harassment, hate speech, doxxing, cheating promotion, scam referral schemes, or targeted abuse on profiles, in messages, or through clan recruitment. To report a user or piece of content, use in-platform reporting tools where available and email moderation@eloguild.com with links, usernames, and a factual summary of the behaviour.
Moderation decisions are made at our discretion based on our Terms of Service and community standards. We may not be able to share full details of actions taken against other accounts due to privacy obligations, but we take credible reports seriously.
Questions about active contests, prize eligibility, referral verification, leaderboard placement, or points balances should be directed to rewards@eloguild.com. Include your username, the promotion name (if applicable), and the date of the activity in question.
Please review the rules published on the Earn page before contacting us. Decisions regarding fraud, duplicate accounts, or violations of promotion terms are final unless we explicitly state otherwise in writing.
For sponsorships, tournament partnerships, server network collaborations, content creator programmes, or other business development opportunities, contact partners@eloguild.com. Briefly describe your organisation, audience, and what you are proposing. We review inbound partnership requests on a rolling basis and cannot guarantee a response to every submission.
Journalists, creators, and media outlets may reach us at press@eloguild.com. Include your outlet, deadline, and the nature of your enquiry. We provide official statements and assets when appropriate.
To exercise privacy rights, request a copy of your data, or ask for account deletion under applicable law, email privacy@eloguild.com. See our Privacy Policy for full details on what we collect and how we process it.
Check our Terms of Service and Privacy Policy — many common questions about acceptable use, data, and contests are answered there. For Steam or Discord login issues, ensure your OAuth redirect settings and linked accounts are correct before opening a ticket.
EloGuild does not offer phone support at this time. All official communication will come from an @eloguild.com address or from verified in-platform announcements.
Last updated: July 2026